Privacy Policy

Who we are

Suggested text: Our website address is: https://aronaboatexperience.com.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Last update: October 2025

1. Data Controller

The website Arona Boat Experience (hereinafter “the Website”), owned and managed by Arona Boat Experience di [Nome Titolare], with registered office in Arona (NO), Italy, is the Data Controller of the personal data collected through this Website.

For any inquiries, users can contact us at:
📧 info@aronaboatexperience.com
📞 +39 370 156 8161

2. Purpose of Data Processing

The Website collects and processes personal data exclusively for the following purposes:

  • Managing information requests submitted via contact forms;
  • Processing tour bookings and payments made through the Website or external platforms;
  • Sending booking confirmations and updates via email or WhatsApp;
  • Managing customer service and support;
  • Complying with legal and tax obligations;
  • Sending marketing and promotional messages, only with explicit consent.

3. Data Collected

The following data may be collected:

  • Identification data: name, surname, country of origin;
  • Contact data: email address, phone number;
  • Booking information: selected tour, date, time, number of passengers;
  • Payment information (via secure third-party payment providers such as PayPal or Stripe);
  • Technical data (IP address, browser type, cookies).

4. Legal Basis for Processing

Data processing is based on:

  • The execution of a contract or pre-contractual measures requested by the user (Art. 6(1)(b) GDPR);
  • The user’s explicit consent (Art. 6(1)(a) GDPR);
  • The fulfillment of legal obligations (Art. 6(1)(c) GDPR).

5. Data Retention

Data are stored only for the time necessary to fulfill the purposes for which they were collected, or for the period required by law for administrative and tax purposes.

6. Data Sharing

Personal data will not be sold or transferred to third parties.
However, they may be shared with:

  • Payment service providers (e.g., PayPal, Stripe);
  • Hosting and IT service providers;
  • Professional consultants (e.g., accountants, legal advisors).

All third parties are GDPR-compliant and process data on behalf of the Controller.

7. Users’ Rights

Users have the right to:

  • Access, rectify, or delete their personal data;
  • Request limitation or object to processing;
  • Withdraw consent at any time;
  • File a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali).

Requests can be sent via email to info@aronaboatexperience.com.

8. Cookies

The Website uses technical and analytical cookies to improve navigation and performance.
For more details, see our Cookie Policy.